Withdrawal and Returns

Pursuant to articles 52 et seq. of Legislative Decree 206/2005 (Consumer Code), Customers acting as consumers have the right to withdraw from the contract within 14 days of delivery of the product, without having to give a reason.

The right of withdrawal is excluded in the cases provided for by article 59 of the Consumer Code, and in particular withdrawal is excluded only where the goods are perishable or liable to deteriorate rapidly.

For products that are not perishable and not liable to rapid deterioration (by way of example: long-life products, spices, preserves), the right of withdrawal remains fully applicable within the terms established by law.

The Customer acknowledges that, for reasons of hygiene and product quality, the right of withdrawal may not be exercised where the product has been opened after delivery or shows signs of tampering.

Withdrawal must be notified by:

• Using the form below
• certified email (PEC): [email protected]
• registered letter with return receipt

Return costs are borne by the Customer.

The refund will be made within 14 days of receipt of the notice of withdrawal, without prejudice to the seller’s right to withhold the refund until the goods are received or proof of shipment is provided