Shipping throughout Italy, islands included, is free on all orders of fresh caviar and on orders over € 190. Orders below € 190 containing products other than fresh caviar are subject to a shipping contribution of € 15.

For deliveries within Europe, shipping is free on purchases over € 190, while orders below this threshold are subject to a shipping contribution of € 50.

We deliver throughout Europe with leading carriers in the transport sector.

To ensure that the products reach their destination in the best possible condition, we have developed specific shockproof and heat-insulating packaging, with insulated containers that preserve the freshness of the product until it is received.

Delivery takes place within 24/48 working hours for payments by credit card and PayPal, or upon receipt of funds for payments by bank transfer. For the islands, for certain locations and around holiday periods, delivery may take longer than 48 hours. In case of urgency, and after contacting our Customer Service, we may arrange express delivery or collection at the courier depot in your city.

Delivery takes place during office hours on working days, so we recommend entering a delivery address where someone is always available to receive the goods.

We can ship the goods to the courier depot in your city, so that you may collect the parcel whenever it is most convenient for you.

The courier will leave a delivery attempt notice. Please inform us immediately, so that we may promptly arrange a new delivery. In any case, we will contact you as soon as possible.

It should be removed from its packaging and placed in the coolest part of the refrigerator, generally the shelf above the fruit and vegetable drawer. The ideal storage temperature is 0/+4 °C.

The shelf life is indicated on the product sheet of each item. We remain available for any further information or specific request.

Certainly. Simply enter the address of the person who will receive the gift in the shipping details and tick the Gift box when placing the order. You will then be able to write a “Gift message” in the field provided. We will make sure not to include the purchase receipt in the parcel and to enclose your message.

Before completing your order you can tick the CRU BAG box: the product purchased will then be placed in the dedicated Cru bag, in addition to the insulated container. The bag can hold sizes up to a maximum of 200g.

You may contact our customer service; we will be glad to provide you with all the necessary information and to send you a personalised quotation.

Available at the finest delicatessens, wine shops, specialty stores and food retailers with a high-end selection. Should you wish to contact us, we will be glad to point you to the retailer nearest to your area. Alternatively, you may visit our factory outlet directly at Strada Maglio 33/B in Goito (MN), or, by appointment on 041961610, our premises at Via P.S. Mattarella, 20/B in Gardigiano di Scorzè (VE)

All our caviar selections are “malossol”, lightly salted. They are produced using a particular preservation technique that distinguishes high-quality caviar and guarantees an unaltered, pure and natural flavour.

The photographs shown refer to caviar tins from the “prestige” line, with a coin-turn opening. Our range also includes glass jars and traditional tins with the classic elastic band seal. We remain at your disposal for requests concerning particular packaging or sizes.

Payment can be made by advance bank transfer, PayPal or credit card through our bank’s secure server.

Certainly. You may exercise your right of withdrawal within 14 days of receiving the goods, or 24 hours in the case of perishable products, by sending a registered letter with return receipt to the address indicated in the General Conditions of Sale. However, given the perishable nature of some of our products, we reserve the right to assess whether the request is admissible. Please note that the right of withdrawal cannot be exercised on products made to order or personalised, nor on sealed products that have been opened after delivery.
The right of withdrawal cannot be exercised if you do not qualify as a private individual.

Once we have received your notice, we will open a return file and provide you with instructions on how to send the products back, which will be done through a courier appointed by us. For any information, please contact Customer Service on +39 041961610, by email at [email protected], or consult the dedicated section of the General Conditions of Sale.

Returns must be sent in the original packaging in which the goods were received, so that the product is not damaged in transit.